In a crisis situation, how should a Peer Specialist respond to a peer in distress?

Listening actively and calmly is crucial in a crisis situation because it provides the individual in distress with a sense of safety and validation. When a Peer Specialist engages in active listening, they show genuine concern and empathy for the person’s feelings and experiences. This approach helps build trust and rapport, which are essential for effective support.

By maintaining a calm demeanor, the Peer Specialist can help de-escalate the situation, allowing the peer to express their thoughts and emotions without fear of judgment. This type of engagement not only empowers the individual but also encourages them to articulate their needs and feelings, opening the door for appropriate intervention and support.

In crisis situations, it is vital to avoid actions that might increase the individual’s distress, such as encouraging them to leave the area, redirecting their feelings inappropriately, or dismissing their concerns. Such responses can exacerbate feelings of isolation or invalidation, further worsening the crisis. Hence, the focus should always be on active and empathetic listening.